Shipping Information
All returns must be shipped back to Cougar Desire Inc. using a traceable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by Cougar Desire Inc.and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to Cougar Desire Inc. marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.
In order to return merchandise, you must obtain an RMA number from our by calling our customer service department at 800)403-7023.
You may return any unopened merchandise in its original condition; including original packaging and packing slip within 7 business days of receipt and you will receive a full refund less shipping.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.
* RMA number
* Full name and address
* Phone number
* E-mail address
* Packing slip
* Original Order Confirmation Number
* Your reason for returning the merchandise
Please return the merchandise to:
Cougar Desire Inc.
P.O. Box 144
Holtsville, NY 11742
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.
Contact us at:
1-800-403-7023
Toll free in the U.S.
Monday - Friday
9am - 5pm (EST)
